How We Work with Referrers & Partners
A Team Approach
The Empact team is proud to work closely with a range of individuals and organisations who refer to us to help them support people living with disability.
Whether you’re an independent referrer or part of a larger organisation, our team is dedicated to making the process of you gaining optimal support for each and every client as streamlined and efficient as possible. We know that we get the best results when we work together, so we take a team approach, both within Empact and with you, your clients, their family and other supports.
We also know you’re busy and have a lot of people to support, and that when we provide great service to you, you can help more people. So it’s at the core of our service philosophy.
Communication, Service & Accessibility
Our focus on communication, service and accessibility, means we emphasise:
Quick responses when you submit a referral.
Matching therapists to individual clients.
Regular and relevant updates provided about the people you refer.
Timely reports that are comprehensive, but straightforward and readily understandable.
Providing a customer service team that’s experienced and available when you need us.
Of course, we also provide high quality and individualised, person-centred service and care, to every one of our clients, their families and support networks. You’ll know they’re in good hands.
Submit a Referral
To submit a referral please use our online form at the button below. Alternatively you can call our team, or send through an email.
Support Where Our Clients Need It
To underpin our individualised support and person-centred approach, we provide therapy in the setting/s that suits each client and their supports best - at home, childcare, school, work, university, organised activities, or within their community. We’re also committed to providing access to all clients, whether they live in urban, regional or rural Victoria. We’re growing and extending our coverage all the time, so get in touch to confirm the availability of our therapists at a location that works for you and your clients.