Feedback & Complaints
Your feedback is very important to us. It helps us to know what we’re doing well and where we can improve the supports and services we provide to all participants.
We welcome feedback from all stakeholders, including participants, their families, carers, other support providers and the community.
Please complete the form below to provide information about your feedback or complaint. If you would prefer to contact us and provide details verbally, please call our team on 1300 141 932. You can also contact us via email, at info@empactcare.com.au.
If you would prefer to remain anonymous, please write Anonymous in the Name field, and leave the Email and Phone fields blank. Please be aware that if you remain anonymous, we won’t be able to follow up with you to let you know the actions we are taking in response to your feedback.
If you would like us to contact you to follow up on your feedback, please be sure to include your email address and phone number.